1. General Terms

By placing an order through WhatsApp inquiry from our website, you agree to be bound by these Terms and Conditions. Patham Footwear reserves the right to modify these terms at any time without prior notice.

All orders are subject to availability and confirmation. We reserve the right to refuse service to anyone for any reason at any time.

2. Product Information

We offer three main categories of therapeutic footwear:

• Regular Slippers: Standard comfortable slippers for daily use
• Diabetic Slippers: Medically designed slippers for diabetic patients with special features for foot protection
• Customized Slippers: Made-to-order slippers according to customer specifications

Product images and descriptions are for reference only. Actual products may vary slightly in color and design.

3. Ordering Process

Orders can be placed through WhatsApp inquiry after visiting our website. The ordering process includes:

• Initial inquiry through WhatsApp
• Product consultation and selection
• Size measurement (for customized products)
• Price quotation and confirmation
• Payment processing
• Manufacturing and delivery

4. Pricing and Payment

All prices are quoted in Indian Rupees (INR) and are subject to change without notice. Final pricing will be confirmed via WhatsApp before order processing.

Payment methods accepted:

• Online bank transfer
• UPI payments
• Cash on delivery (where available)
• Card payments (for in-person transactions)

Full payment or advance payment may be required for customized orders.

5. Delivery and Shipping

Delivery timelines vary based on product type:

• Regular Slippers: 3-5 business days
• Diabetic Slippers: 5-7 business days
• Customized Slippers: 10-15 business days

Shipping charges may apply based on location. Free delivery may be available for orders above a certain value.

6. Returns and Exchanges

We want you to be completely satisfied with your purchase:

• Returns accepted within 7 days of delivery for manufacturing defects
• Customized products are generally non-returnable unless defective
• Products must be in original condition with tags
• Return shipping costs may apply
• Refunds processed within 7-10 business days

7. Warranty and Liability

We provide a limited warranty against manufacturing defects for 30 days from the date of purchase. This warranty does not cover normal wear and tear, misuse, or accidental damage.

Patham Footwear's liability is limited to the purchase price of the product. We are not liable for any indirect, incidental, or consequential damages.

8. Privacy and Data Protection

Your personal information collected through WhatsApp communications and orders will be used solely for order processing and customer service. We do not share your information with third parties without consent.

Communication records may be maintained for quality assurance and dispute resolution purposes.

9. Medical Disclaimer

While our diabetic and therapeutic slippers are designed with medical considerations, they are not medical devices. Always consult healthcare professionals for medical advice. Use of our products does not guarantee medical outcomes.

10. Contact and Disputes

For any questions, concerns, or disputes regarding these terms or your order, please contact us through WhatsApp or the contact information provided on our website.

Any disputes will be governed by Indian law and subject to the jurisdiction of local courts.