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Introduction

At Patham Footwear, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any capacity.

As a specialized healthcare provider focused on diabetic foot care and therapeutic footwear, we understand the sensitive nature of health information and are committed to maintaining the highest standards of privacy protection in compliance with applicable laws and regulations.

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Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, postal address
• Medical Information: Health conditions, foot measurements, medical history related to foot care, prescription requirements
• Identification Information: Age, gender, occupation (when relevant to treatment)
• Emergency Contact Information: Details of family members or caregivers
• Payment Information: Billing address, payment method details (processed securely through third-party providers)

Automatically Collected Information

• Website usage data and analytics
• IP address and browser information
• Device information and operating system
• Cookies and similar tracking technologies

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How We Use Your Information

Medical Care and Treatment

• Conducting foot assessments and consultations
• Designing and manufacturing custom therapeutic footwear
• Monitoring treatment progress and outcomes
• Coordinating care with other healthcare providers
• Preventing diabetic foot complications

Administrative Purposes

• Scheduling appointments and follow-up visits
• Processing payments and insurance claims
• Maintaining medical records and documentation
• Quality assurance and service improvement

Communication

• Appointment reminders and follow-up communications
• Health education and foot care tips
• Updates about our services and new treatments
• Emergency notifications when necessary

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Information Sharing and Disclosure

We May Share Information With:

• Healthcare Providers: Your doctors, specialists, or other healthcare professionals involved in your care (with your consent)
• Insurance Companies: For claim processing and authorization purposes
• Service Providers: Trusted third parties who assist us in operating our business (lab services, shipping companies, payment processors)
• Legal Requirements: When required by law, court order, or regulatory authorities
• Emergency Situations: To protect your health and safety or that of others

All Third Parties Are Required To:

• Maintain strict confidentiality
• Use information only for specified purposes
• Implement appropriate security measures
• Comply with applicable privacy laws

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Data Security

We implement comprehensive security measures to protect your personal and health information:

Technical Safeguards

• Encrypted data transmission and storage
• Secure servers with regular security updates
• Multi-factor authentication for staff access
• Regular security audits and vulnerability assessments
• Firewall protection and intrusion detection systems

Administrative Safeguards

• Staff training on privacy and security protocols
• Access controls based on job responsibilities
• Regular privacy policy updates and compliance monitoring
• Incident response procedures

Physical Safeguards

• Secure facilities with controlled access
• Locked filing cabinets for physical records
• Surveillance systems and security personnel
• Secure disposal of documents and devices

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Your Rights and Choices

You have several rights regarding your personal information:

Access and Review

• Request copies of your medical records and personal information
• Review how your information is being used
• Obtain a list of disclosures made

Correction and Updates

• Request corrections to inaccurate information
• Update your contact information and preferences
• Amend medical records with additional information

Communication Preferences

• Opt-out of marketing communications
• Choose preferred methods of communication
• Request confidential communications

Restrictions

• Request restrictions on use and disclosure
• Limit sharing with specific individuals or organizations
• Note: Some restrictions may not be possible for treatment purposes

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Data Retention

We retain your information for different periods based on the type of information and legal requirements:

Medical Records

• Active patient records: Maintained for the duration of the treatment relationship
• Inactive patient records: Retained for 7 years after last visit or as required by law
• Minor patient records: Retained until age of majority plus 7 years

Financial and Administrative Records

• Payment records: 7 years for tax and audit purposes
• Insurance records: As required by insurance regulations
• Communication records: 3-5 years depending on type

Website and Digital Data

• Analytics data: 2 years or until you opt-out
• Marketing data: Until you unsubscribe or request deletion
• Account information: Duration of account plus 1 year

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Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

Managing Cookie Preferences

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. You can:

• Block all cookies through browser settings
• Delete existing cookies from your device
• Set preferences for specific types of cookies
• Receive notifications when cookies are being set

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Children's Privacy

When providing care to patients under 18 years of age:

• We require parental or guardian consent for treatment
• We limit information collection to what is necessary for care
• We involve parents/guardians in treatment decisions
• We provide age-appropriate privacy protections
• We comply with additional legal requirements for minors

Our website does not knowingly collect personal information from children under 13 without parental consent.

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International Patients

If you are visiting us from outside India, please note:

• Your information will be processed in India according to Indian privacy laws
• We will comply with applicable international privacy regulations
• Cross-border data transfers are conducted with appropriate safeguards
• You may have additional rights under your home country's laws

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Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices or services
• Updates to applicable laws and regulations
• Improvements to our security measures
• Feedback from patients and stakeholders