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Policy Overview

At Patham Footwear's Patham Footcare Unit, we are committed to providing you with the highest quality therapeutic footwear. We understand that custom-made medical footwear requires special consideration, and we have designed our return and refund policy to be fair while maintaining the integrity of our medical-grade products.

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Custom Therapeutic Footwear

Important Notice: Due to the personalized nature of our therapeutic footwear, custom-made products are generally non-returnable and non-refundable once manufactured to your specific measurements and requirements.

Exceptions for Custom Products:

• Manufacturing Defects: If there are any manufacturing defects or quality issues with your custom footwear
• Incorrect Specifications: If the product does not match the agreed specifications due to our error
• Size Discrepancies: If the footwear significantly deviates from the measurements provided and verified
• Medical Contraindications: If your doctor advises against using the footwear due to changes in your medical condition

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Standard & Ready-Made Products

For our standard therapeutic footwear and accessories that are not custom-made:

Return Period: 15 days from the date of delivery

Return Conditions:

• Products must be in original, unused condition
• All original packaging and tags must be intact
• Products should not show signs of wear or damage
• Original receipt or invoice must be provided
• Hygiene products and insoles cannot be returned once used

Refund Process: Refunds will be processed within 7-10 business days after we receive and inspect the returned item.

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Medical Consultation & Adjustments

We believe in ensuring the perfect fit and therapeutic benefit for all our patients:

Free Adjustments:

• First fitting adjustment within 30 days - completely free
• Minor adjustments for comfort within 60 days
• Consultation with our medical team if issues arise

Follow-up Care:

• Complimentary follow-up consultation after 1 month
• Ongoing support for the life of the product
• Replacement recommendations when needed

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Refund Process & Timeline

How to Request a Return:

• Contact our customer service team at +91 94421 77440
• Email us at solutions@pathamfootwear.in with your order details
• Visit our facility for in-person evaluation
• Provide your invoice number and reason for return

Refund Methods:

• Original payment method (preferred)
• Bank transfer for cash purchases
• Store credit for exchanges

Processing Time: 7-10 business days after approval

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Warranty & Quality Assurance

Product Warranty:

• Custom Therapeutic Footwear: 6 months warranty against manufacturing defects
• Standard Products: 3 months warranty
• Accessories: 30 days warranty

Warranty Coverage Includes:

• Material defects and premature wear
• Stitching and construction issues
• Sole separation or detachment
• Hardware failures (buckles, straps, etc.)

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Special Medical Circumstances

We understand that medical conditions can change, and we strive to accommodate our patients' evolving needs:

Medical Condition Changes:

• If your doctor advises against continued use due to medical changes
• Significant weight changes affecting fit (with medical documentation)
• Foot surgery or injury requiring different specifications
• Allergic reactions to materials (with medical certification)

Compassionate Considerations: Each case will be evaluated individually by our medical team in consultation with your healthcare provider.

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Important Notes

• Health & Safety: Due to hygiene reasons, certain products cannot be returned once used
• Custom Orders: Please ensure all measurements and specifications are accurate before confirming your order
• Consultation: We recommend scheduling a consultation before purchasing to ensure the best product selection
• Policy Updates: This policy may be updated periodically. Current version will always be available on our website
• Legal Compliance: This policy complies with Indian consumer protection laws and regulations